Help and contact
Report an issue, request privacy help or understand what to prepare before using cloud features.
Revised 6 November 2026Pre-launch edition — legal review required
1. Technical support
For chart errors, stale candles, incorrect instrument labels, broken controls or inaccessible data, send the affected market, timeframe, approximate UTC time, browser/device and a description of the issue to margaryanlabs@gmail.com. Do not include account passwords, exchange API keys, wallet seeds or other secrets.
2. Market-source limitations
If data is missing, verify the exchange directly. Some Hyperliquid Spot and Perpetual instruments may have insufficient historical candles for advanced drawings. No level should be inferred from missing data.
3. Accounts, privacy and rights
The Charts public research experience and the separately authenticated VETO product have different capabilities. For an account data request, describe the desired action without sending confidential information and identify your account only through a safe support process.
4. No emergency trading assistance
Support cannot execute, reverse or guarantee exchange trades, recover lost funds or provide emergency investment advice. For exchange account or transaction issues contact your exchange through its official support channels.